We have a No Questions Asked Return Policy which means that our customers can return their purchases for any reason. We will be more than happy to offer a full refund and will also pay for return postage charges.

We normally expect items to be returned within 45 days of purchase and to be in the original condition.
Even if you would like to return items after 45 days, you can still contact us, we’ll sort it out for you. We are pretty flexible and will happily resolve any issues that you may have.

Contact us on customer@ecstatica.com.au for all Return & Refund Related Issues.